First Stop
Have a question or need some help? Check out the new First Stop! Swing by the First Stop Desk on the 2nd floor of the Jackson Campus Center or find your answer here. We'll get you headed in the right direction -- to your second stop.
FINANCES
Financial Aid
Common issues the Financial Aid Office helps with:
- A family’s financial situation changed and worried about having enough money to pay bill
- How a change in activity will affect financial aid such as dropping or adding a class, studying abroad, changing meal plans
- Adjustments to financial aid based on a change in FASFA information
- Verifying FASFA been received and is a financial aid award completed
- Financial Aid Office frequently asked questions
Contact the Financial Aid Office
finaid@gustavus.edu
507-933-7527
Location: Financial Aid Office in the Jackson Student Union, upper level
Student Account Balance
Common issues the Student Account Office helps with:
- Tuition Bill is found in MyGustavus
- Account balance and Transaction History - includes charges from the Book Mark, Dining Service, Post Office, Printing Services
- Make a payment
- Set up a payment plan
- Options if you can not pay the balance due
- Library fine from overdue items
Contact the Student Accounts Office
studentaccts@gustavus.edu
507-933-6244
Location: Financial Aid Office in the Jackson Student Union, upper level
Student Employment
Common issues Student Employment helps with:
- How to apply for a student employment position
- Changing work positions
- Trouble entering work hours
- Form to change direct deposit for work payment
Contact the Student Employment Office
ekuiper@gustavus.edu
507-933-7501
Location: Carlson Administration Building, upper level
ACADEMIC RESOURCES
Classes
Common issues the Registrar helps with:
- Academic catalog
- What classes are required to graduate
- What classes are required for a major/minor
- Declare a major OR Learn about declaring a major
- Declare a minor
- Drop a class or add a class
- Transferring in credits from another institution
Contact the Registrar
registrar@gustavus.edu (please include your Student ID in all communication)
507-933-7495
Location: Carlson Administration Building, upper level
Academic Support
Common issues they help with:
- Academic support services - study strategies, time management, academic success
- Academic accommodations
- Academic tutors
- Creating a 4-year class plan
- Writing Center - open weekday evenings to help with writing papers or creating citations Schedule a session and upload your document for feedback online.
Contact the Academic Support Center
Schedule an appointment online
asc@gustavus.edu
507-933-7227
Location: Anderson Hall, lower level
Books/Course materials
- Ordering books: Use your Gustavus username and password to log in at MyGustavus Slingshot Account and click on the “Buy Books” tab, then "My Schedule" to see your unique list of items.
- Opting out of Slingshot - an email form will be sent from the Book Mark before each semester
Contact the Book Mark
bookmark@gustavus.edu
507-933-7587
Location: Jackson Campus Center, lower level
Study Away
Common issues the Center for International and Cultural Education (CICE) helps with:
Contact the CICE
ciceforms@gustavus.edu
507-933-7545
Location: Johnson Student Union, 2nd floor, with the Career Center
Graduation
- Applying for graduation - required to walk at Commencement
- Details about the commencement ceremony
- Caps, gowns, honor cords
HOUSING
Common issues Residential Life helps with:
- Room selection dates and process
- Housing options
- Housing accommodations
- Lost my room key
- Roommate concerns - contact your CF or the Res Life Office
- Repair needed in room
- Bedloft question/issues - contact the the company
- What are the housing damages on my account for? - Contact the Res Life Office
- Request to stay on campus during break when res halls close
- Summer housing room request
Contact Residential Life
reslife@gustavus.edu
507-933-7529
Location: Jackson Campus Center, lower level
DINING/FOOD
Common issues Dining Service helps with:
- Meal plan balance and transaction history
- Change meal plan in the Student Account/Financial Aid Office
- Meal plan dollars may be used at the Market Place, Courtyard Cafe, and The STEAMery
- Menus and dietary information
- Dietician and nutrition questions
Contact the Dining Service
chef@gustavus.edu
507-933-7608
Location: Jackson Campus Center, 2nd floor by the back stairway
STUDENT INVOLVEMENT
- Student clubs
- How do I start a club
- Community service - volunteering
- Recreation and outdoor activities
- Intramural sports
- Lund Center Hours
- Music ensemble participation
- Fraternities and Sororities
- Voting in presidential or local elections
- Student group/club's account - Contact the Campus Activities Office
Contact the Campus Activities Office
cao@gustavus.edu
507-933-7598
Location: Jackson Campus Center, lower level information desk
CAREER PLANNING
Common issues they help with:
- Career planning and resources - resumes, interest and skills inventory, career advice
- Career mentoring with alumni
- Job and internship position postings in Handshake
- Resume help
- Finding an internship
- Graduate school planning
- Job search planning
- Health professions support
Contact the Center for Career Development
Make an appointment via Handshake
career@gustavus.edu
507-933-7575
Location: Johnson Student Union, 2nd floor
HEALTH & WELLNESS
Accommodation requests for housing or academics.
Physical Health
Health Service Office
Common issues Health Service helps with:
- Health services provided on campus - illness, injury, labs, physical health concerns
Contact the Health Service
Schedule an appointment with the Health Service
health-service@gustavus.edu
507-933-7630
Location: Jackson Campus Center, lower level
Mental Health
Counseling Center
Common issues the Counseling Center helps with:
- Mental health services and resources provided on campus - anxiety, depression, relationship issues
Contact the Counseling Center
Schedule an appointment with the Counseling Center
CounselingCenter@gustavus.edu
507-933-7027
Location: Johnson Student Union, 2nd floor
CALENDAR/SCHEDULING
- Academic Calendar
- Final exam schedule
- Weekly planner template
- 4-year plan worksheet
- College calendar
- Reserving a room on campus
LOST ITEMS
- ID (Three Crowns) Card - lost, not working, replacement
- Lost and found - missing an item, found an item
PARKING & VEHICLE RENTAL
- Parking information - Temporary parking, visitor staying overnight, parking tickets
- Rent a college vehicle
- Emergency resources
TECHNOLOGY SERVICES
Common issues GTS helps with:
- Troubleshooting technology issues
- WiFi/Network Connection Issues
- Borrow a laptop
- Google two step verification issues (I have a new phone)
- Printing on campus
- How to check your printing account balance
- Moodle support
- Make/manage a Google Group or email alias
- Virtual Lab
- Office365
Contact GTS
Submit a ticket: helpline@gustavus.edu
507-933-6111
Location: Olin Hall, main floor
GENERAL QUESTIONS OR CONCERNS
Other questions and don’t know where to start?
Contact the Dean of Students
dos@gustavus.edu
507-933-7526
Location: Jackson Campus Center, upper level
Student Senate
The Gustavus Student Senate is a gateway between students and the administration. To share an idea, concern, or perspective that you would like to share with the Student Senate, visit Community Comment.
Report concerns about a professor to the Provost’s Office
Contact the Provost's Office
provostoffice@gustavus.edu
507-933-7541
Location: Carlson Administration Building, upper level