Frequently Asked QuestionsOffice of the Registrar

“I just have a quick question….”

What are your hours? Where are you located?

• The Registrar’s Office is located on the upper level of the Carlson Administration Building. We are open 8:00am-4:30pm Monday through Friday unless the college is closed. (Please refer to the Holiday calendar for details.)

Can you help my family member?

• We are happy to help your family member if they contact us, however please remember that students have the right to confidentiality of their records and the right to inspect them. No one, other than Gustavus staff members, including parents are allowed access to these records without the student's prior formal consent. 

Where do I find the forms I need?

• Your first stop should be the Registrar's Office website! Click the "Page Menu" button in the yellow navigation bar. From there, you can expand which section applies to you:
  • Student forms (Declaration of Major/Minor/Advisor Form, Major/Minor Substitution Form, Permission Required Schedule Change Form, Academic Petition Form, Transfer Credit Pre-Approval Form, Intent to Graduate Form, Withdrawal Application)
  • Faculty forms (Grade Change Form, Incomplete Grade Form)

Reminder - Not all forms are electronic at this time. If you do not see the form you need, please visit the Registrar’s Office for a paper copy.

How do I get permission to register for a class?

• Students will need to contact the instructor of the course for permission if the course is listed as permission required, is a full course, or to bypass a prerequisite. If no instructor is listed, please contact the Department Chair.
• Students may use the Permission Required Schedule Change Form or print the email giving permission and bring it to the Registrar’s Office.

When will you process my paperwork?

• The Registrar’s Office staff processes a significant amount of requests on a daily basis. Typically, paperwork is processed in the order it is received, however there is work that will take priority (Commencement, Gustie Gear Up!, registration, etc). If you are concerned, please visit the Registrar’s Office to ensure we have the proper documentation.

Does transfer credit affect my GPA?

• No! Neither domestic nor international transfer credit counts towards your GAC GPA.

Can I transfer a course from another institution to cover an area requirement?

• Please complete the Transfer Credit Request form found on the Registrar’s Office website for preapproval of future transfer work. If you provided an official transcript we will automatically review the credits for area requirements, however we may request more information such as a syllabus to better assess the course. If you have concerns about how your credits transferred to Gustavus please visit the Registrar’s Office. 

My transfer credit did not transfer as I expected. What do I do?

• Please complete the Transfer Credit Appeal form.

How do I request my transcript?

• Please visit the Requesting Transcripts page for instructions on ordering either a paper copy or an electronic transcript. Please allow 4-5 business days for processing. 

How do I find my unofficial transcript on MyGustavus?

• Current students (and former students with access to MyGustavus) can view their unofficial transcript there. Former students without access to MyGustavus will need to follow the step above to request an official transcript.

I cannot register. Why?

• Do you have a hold? Carefully review the error message and contact the office it directs you to. (Example holds: Student Accounts, Advising, Academic Support Center, etc.) When in doubt, visit the Registrar’s Office!

My transfer credit/AP/IB credit is not showing on MyGustavus. How do I fix that?

• Did you have an official transcript or score report sent to us? If you did, we process them in the order they were received. If you are concerned, please visit our office to ensure we have the proper documentation.

Someone told me this class would count for my major/minor/area requirement. Why isn’t it showing correctly?

• Our office may not have been informed. Have you submitted a major/minor substitution form with the appropriate signatures? Courses are continuously being evaluated by a faculty committee for area requirements. The area requirements that were designated at the time you took the course will apply to your academic record. We cannot proactively or retroactively change course information. 

I want to take a class at MSU-Mankato. How do I do that?

• Gustavus participates in a tuition exchange program with Minnesota State University-Mankato. Eligible Gustavus students are allowed to register for certain courses at MSU-Mankato during Fall and Spring semesters without paying additional tuition to MSU-Mankato. Please visit the Registrar's Office website for more information.

Tuition free ninth semester? What’s that? Do I qualify?

• It’s complicated! Please visit this website for more information.

Can I change my letter grade to Pass?

• No. The exemption that was allowed during COVID is no longer an option for courses that require a letter grade. 

Will *insert issue* affect my financial aid or scholarship?

• Please contact the Financial Aid office or the Student Accounts office. They are the experts!