Technology Helpline

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The Technology Helpline is the helpdesk that supports the entire Gustavus community with its technology needs. The Helpline is composed of 30 - 40 work-study students and receives assistance from 5 full-time college employees.

Contents

Contact information

Hours

Special Hours during Finals and Breaks

Please see our blog for more details regarding these hours.

Regular hours

  • Monday - Thursday: 8 a.m. - 11 p.m.
  • Friday: 8 a.m. - 4:45 p.m.
  • Saturday: 12 p.m. - 5 p.m.
  • Sunday: 3 p.m. - 11 p.m.

January Term (IEX) hours

  • Monday - Friday: 8:00am - 4:45pm
  • Saturday: Closed. However, you can still leave voice mail or e-mail
  • Sunday: Closed. However, you can still leave voice mail or e-mail

Touring break

  • Monday - Friday: 8 a.m. - 4:45 p.m.
  • Saturday: Closed. However, you can still leave voice mail or e-mail
  • Sunday: Closed. However, you can still leave voice mail or e-mail

Summer hours

  • Monday - Friday: 8 a.m.- 4:45 p.m.
  • Saturday: Closed. However, you can still leave voice mail or e-mail
  • Sunday: Closed. However, you can still leave voice mail or e-mail

Services

Services provided

  • Connecting your computer to the Gustavus network.
  • Phone-based computer support for faculty, staff, students, emeriti professors, and alumni.
  • Desktop and network support for all faculty/staff office machines.
  • Desktop and network support for all lab computers.
  • Support for virus removal, spyware issues, and connectivity problems.
  • Provide in-person connectivity and virus support during Helpline hours.
  • Support for college-owned printers, as well as replacing toner and paper in certain computer labs.
  • Ethernet jack repair across campus.
  • Quota support.
  • Support in the residence hall only during First Year Student Orientation and fall move-in to help first-year students connect to the Gustavus network.

Services not provided

  • Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the Freelance list by e-mailing freelance@gustavus.edu.
  • Non-connectivity problems for personally owned computers of faculty and staff.
  • Re-installations of an operating system for personal computers.
  • Backing data up for personal computers