Technology Helpline(Redirected from Helpline)

The Technology Helpline is the helpdesk that supports the entire Gustavus community with its technology needs. The Technology Helpline is composed of 30 - 40 work-study students.

Contact information

Hours

Special Hours during Finals and Breaks

Please see our blog for more details regarding these hours.

Regular hours

  • Monday - Thursday: 8 a.m. - 6 p.m.
  • Friday: 8 a.m. - 4:45 p.m.
  • Saturday: Closed. However, you can still leave voice mail or e-mail
  • Sunday: Closed. However, you can still leave voice mail or e-mail

January Term (IEX) hours

  • Monday - Friday: 8:00am - 4:45pm
  • Saturday: Closed. However, you can still leave voice mail or e-mail
  • Sunday: Closed. However, you can still leave voice mail or e-mail

Touring break

  • Monday - Friday: 8 a.m. - 5:30 p.m.
  • Saturday: Closed. However, you can still leave voice mail or e-mail
  • Sunday: Closed. However, you can still leave voice mail or e-mail

Summer hours

  • Monday - Friday: 8 a.m.- 4:45 p.m.
  • Saturday: Closed. However, you can still leave voice mail or e-mail
  • Sunday: Closed. However, you can still leave voice mail or e-mail

Services

Services provided

  • Connecting your computer to the Gustavus network.
  • Phone-based computer support for faculty, staff, students, emeriti professors, and alumni.
  • Desktop and network support for all faculty/staff office machines.
  • Desktop and network support for all lab computers.
  • Support for virus removal, spyware issues, and connectivity problems.
  • Provide in-person connectivity and virus support during Helpline hours.
  • Support for college-owned student acessible printers, as well as replacing toner and paper in certain computer labs.
  • Ethernet jack repair across campus.
  • Quota support.
  • Support for residence hall connectivity.

Services not provided

  • Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the Freelance list by e-mailing freelance@gustavus.edu.
  • Non-connectivity problems for personally owned computers of faculty and staff.
  • Re-installations of an operating system for personal computers.
  • Backing data up for personal computers.