Multimedia Classroom Troubleshooting(Redirected from Teaching Classroom Troubleshooting)

Nobel, Fine Arts, and Olin

Who to call?

• 507-933-6111 and then press 9
• The Technology Helpline should be your first call when experiencing problems with any of the Multimedia classrooms on campus. When calling, your phone call will be routed to a full-time User Services staff member. If no full-time staff members are available to take your call, the Technology Helpline has been instructed to take down your information, and alert a supervisor to assist you with the problem.

The Technology Helpline is staffed during regular school hours (8am-6pm). Full-time staff are available during normal business hours. (8am-4:45pm)

Things to Know

• Pushing buttons on the actual projector will do nothing. All of the controls are run through the Extron or Crestron controller boxes.
• When adjusting the volume, when you see a red light - it is at its maximum volume.
• In most of the classrooms, there is no main power switch for the entire cart. They should all have direct power to the cart. The exceptions are in Confer 127 and 128.
• Most of the classrooms have laptop hookups. If the Extronor Crestron controller boxes does not have a laptop input, it will be the lower right hand side button.
• Please do not move the cart. All of the wires will be ripped out of the devices they are connected to, resulting in damage to the equipment.
• If the ON light on the projector is red, it means it is in Standby mode.

When will the projector turn off unexpectedly?

• The projector will turn off after 90 minutes of not pushing a button on the Extron box. If you have a DVD/tape that lasts longer, sometime before 90 minutes, please press the VCR input button on the Extron box.
• All of the classrooms have motion sensors, and if there is no movement in the room for 20 minutes, the projectors will turn off.
• You can tell if the projector is in cool-down mode if the ON light on the projector is blinking green. This cool-down cycle should last no longer than 5 minutes. It will be ready to turn on again when you see a solid red light on the projector.

Beck, Lund, Old Main, Confer/Vickner, Anderson & Mattson

Who to call?

• 507-933-6111 and then press 9
• The Technology Helpline should be your first call when experiencing problems with any of the Multimedia classrooms on campus. When calling, your phone call will be routed to a full-time User Services staff member. If no full-time staff members are available to take your call, the Technology Helpline has been instructed to take down your information, and then find and alert a supervisor to assist you with the problem.

The Technology Helpline is staffed during regular school hours (8am-6pm). Full-time staff are available during normal business hours. (8am - 4:45pm)

Things to Know

• Podiums have laptop chargers for both Macintosh and Lenovo laptops.
• Window shades are motorized (Beck Hall only).
• Playing movies through laptops work best when using the Laptop input (using the cord for video and audio)
• Audio will always start at 50% when you turn the projector on.
• You must be connected to GustavusSecure or Gustavus wireless network to use the EasyMP input (wireless method)
• Power and ethernet jacks are available on almost every wall.
• Guests of the College should use the Laptop input and plug in for projection in Beck Hall's classrooms.
• Guests of the College should also use the Gustavus wireless network.
• Beck Academic Hall Classroom FAQ

When will the projector turn off unexpectedly?

These projectors/control systems are designed to stay for 20 minutes after it stops sensing any input. If you are playing a video or actively using your computer, it will never time out.

Please see Gustavus Multimedia Classroom Listing.