Student AssistantGustavus Technology Services
Openings: 0
Description
Position Summary
Provide technical assistance and support to the Gustavus community related to technology including hardware, software, the campus network, user accounts, and email.
Primary Responsibilities
- Provide technical assistance and support which includes training and problem solving for incoming queries regarding hardware, software, the campus network, user accounts, and email
- Perform troubleshooting using a top down approach and asking pertinent questions
- Respond to queries in person, over the phone, or via ticket management database
- Work closely with fellow consulting assistants and full time staff to resolve queries
- Research questions using available internal and external resources
- Monitor ticket management database and respond to assigned tickets
- Log all end user interactions in ticket management database
- Maintain student lab spaces and printers
- Maintain Technology Services and Helpline spaces
- Use and assist in maintaining Technology Services wiki/knowledgebase
APPLY at the web address below by Thursday, November 26th, 2020 at 5 pm
Prerequisites
Preferred Qualifications/Skills
- Excellent Communication - verbal and written
- Problem Solving and Troubleshooting
- Customer/End User-Oriented
- Research
- Documentation
- Positive attitude
- Patience
- Open to learning new things
- Ability to work in a fast paced dynamic environment
Contact
Brianne Twaddle | btwaddle@gustavus.edu | 507-933-7180
Posted: Wed Dec 16, 2020
Apply Now