Student AssistantGustavus Technology Services

Description

Position Summary

Provide technical assistance and support to the Gustavus community related to technology including hardware, software, the campus network, user accounts, and email.

Primary Responsibilities

• Provide technical assistance and support which includes training and problem solving for incoming queries regarding hardware, software, the campus network, user accounts, and email
• Perform troubleshooting using a top down approach and asking pertinent questions
• Respond to queries in person, over the phone, or via ticket management database
• Work closely with fellow consulting assistants and full time staff to resolve queries
• Research questions using available internal and external resources
• Monitor ticket management database and respond to assigned tickets
• Log all end user interactions in ticket management database
• Maintain student lab spaces and printers
• Maintain Technology Services and Helpline spaces
• Use and assist in maintaining Technology Services wiki/knowledgebase

APPLY at the web address below by Thursday, November 26th, 2020 at 5 pm

https://gustavus.edu/gtsapp/