Mailserver, Email, Quota and Archived Mail Issues

May 5, 2006Calendar Icon

TimeMay 5, 2006
Location
Description

Yesterday (May4th) a user on campus sent a very large (25 mb) email message to hundreds of users on campus. This message has caused multiple problems for you to be aware of:

  • Slow mailserver response due to load - yesterday and today.
  • Many people are now over quota - the message may be in their inbox, trash or archived-mail directory. Use the GTS Tools page to check where the problem lies.
  • 160 users had their inboxes archived because the size of their inbox was over 50 Mb. For a list of these users see the Helpline Wiki page. You may have to help people find their Archived-Mail mailboxes. Please note that normally we have about 5 people who are archived each night.

Please be as polite as possible when describing theses issues to people. WE DO ANTICIPATE LOTS OF CALLS.

ContactTami Aune
Attendancenone
AudienceCampus
Category
PostedApr 17, 2019