GTS Student Employment Application

Position Summary

Provide technical assistance and support to the Gustavus community related to technology including hardware, software, the campus network, user accounts, and email.

Primary Responsibilities

- Provide technical assistance and support which includes training and problem solving for incoming queries regarding hardware, software, the campus network, user accounts, and email
- Perform troubleshooting using a top down approach and asking pertinent questions
- Respond to queries in person, over the phone, or via ticket management database
- Work closely with fellow consulting assistants and full time staff to resolve queries
- Research questions using available internal and external resources
- Monitor ticket management database and respond to assigned tickets
- Log all end user interactions in ticket management database
- Maintain student lab spaces and printers
- Maintain Technology Services and Helpline spaces
- Use and assist in maintaining Technology Services wiki/knowledgebase

Preferred Qualifications/Skills

- Excellent Communication - verbal and written
- Problem Solving and Troubleshooting
- Customer/End User-Oriented
- Research
- Documentation
- Positive attitude
- Patience
- Open to learning new things
 - Ability to work in a dynamic environment

Application deadline is December 1st at 5:00pm.