Frequently Asked Questions

Print Services

Support

What are your business hours?
Our business hours are from 8:00 AM to 4:30 p.m. Monday through Friday.
Will I be contacted if there are any issues with my order?
Yes, an email will be sent to you or you will be called.
Do I have to know a lot about printing to work with you?
Not necessarily, we have an experienced staff to work with you on your project. We will guide you with helpful suggestions for everything from what paper to use to the best kind of binding.
What is the cut-off time for submitting orders?
There is no specific cut off time. We ask our customers to provide as much production time as possible and request a completion date. In the event there is a scheduling issue, the customer is contacted to make certain exceptions are met.
Is there a minimum or maximum order size?
No, no order is too small or too large. Please contact us to discuss your printing needs.
Who should I contact about the status of my job?
You may send an email inquiry to printservices@gustavus.edu.
How will I know when my job is complete?
When you complete the job request form you indicate if you want to pick up the job or have it delivered to your department. If you indicate you will pick up the job, we will call you when the job is complete.
What about privacy and security?
No information we collect for order processing or from inquiries is shared.

Proof

After submitting my artwork, can I get a Hard Copy Proof?
Yes, Hard Copy Proofs can be requested and we will notify you when ready for delivery or pick up.

Paper Stock

Can I get paper stock samples?
Yes you can. Please contact a Printing Services for details.
Cover
As the name suggests, this stock is often used for the covers of brochures, booklets, calendars or products such as business cards, postcards, rackcards, collectors cards, bookmarks, hang tags, presentation folders and the like. Cover stock is meant for products not typically meant to be folded, bent or easily torn. If bending is required, you would require a score. A Cover Stock weight is described in Ponts (pt.) For example, "14 pt. Gloss Cover". The higher the points, the thicker the paper.
Text
Also known as "Book" stock - Text stock gets its name because it is meant for products that often include a lot of text and can be easily folded. Products such as flyers, posters, menus, catalogs, brochures, newsletters, door hangers, letterhead, envelopes, stationery, sales sheets, are most popular. A Text Stock weight is described in pounds (lb). For example, "100 lb Text Gloss". The lower the weight, the thinner the paper.
Gloss
Refers to the finish of the paper. "Gloss" refers to the actual gloss sheen of the paper itself, prior to printing.
Matte
Refers to the matte finish of the paper. Often referred to as "uncoated" even though both a UV Coating or AQ Coating may be applied to any matte paper as a post-production option.
Uncoated
Uncoated means just that; there is no additional coating. This stock is commonly used for letterhead, envelopes and personal stationary. We recommend that you DO NOT use dark colors with high color density on this stock (black, purple, blue, brown, etc) because they will soak into the paper and possibly bleed. Use lighter colors for best results on an uncoated stock.

Cutting & Binding

What bindery options do you offer on brochures?
To view all options by product, please see our Product Specifications.
What is a saddle stitch?
A saddle stitch is staples that are placed in the center of the catalog spread to bind it together. Saddle stitch pricing is included with catalog orders.
What do you offer for drill sizes?
We offer 1/8, 1/4, 5/16, 3/8, and 1/2 inch drill sizes.

Artwork

What is bleed?
Artwork extended 1/8" on all 4 sides to allow for cutter variance.
How much Bleed do I need?
We require all files be sent with 1/8 on all sides.
What do you mean by trim size?
The trim size refers to the actual size of the finished book.
What does too close to trim mean?
When non bleeding information is near or on the trim line. We ask for a 1/8 margin for all non bleeding information.
What do you mean by PMS colors?
PMS (Pantone Matching System) is an ink color system used in the graphic arts industry. Almost any color can be found using this system.

File Format

What is the best file format to use when sending documents to print?
We prefer a PDF file format. Some documents can change formatting and layout when sent from one computer to another. Creating PDF files takes care of conflicts that sometimes arise when documents have been created on a Mac and viewed on a PC, or if we do not have the plug ins or fonts you have used when creating your document.
What is a PDF?
PDF stands for Portable Document Format. PDF is a file format developed by Adobe Systems that captures formatting information and allows the file to be displayed or printed on multiple platforms.