Symantec Endpoint Protection

(Redirected from Symantec AntiVirus)

Symantec Corporation

Symantec Endpoint Protection is the latest version of Symantec's AntiVirus Corporate Edition. Gustavus began implementing this software in Spring 2008 and it became standard on PC images for Fall 2008. This software is available to Gustavus students, faculty and staff on the GReg Download Page. The software will be available only through the 2013-2014 academic year. Before installing Symantec, please be sure to verify that all other anti-virus software is completely removed from your system, Endpoint Protection will not function properly if other anti-virus software is present.

A student may opt out of having Symantec if they download the Gustavus Anti-Virus Checker and have a subscription to another anti-virus program such as Norton, McAfee, or Kaspersky.

Please note: Beginning in the 2014-2015 academic year, Gustavus Technology Services will no longer offer Symantec Endpoint Protection for installation on personally-owned computers. Campus network users (Windows) will still be required to have a functional antivirus program installed on their computer. These programs include Norton, Kaspersky, Microsoft Security Essentials, etc.

We recommend using the free Microsoft Security Essentials. On Windows 8 machines, the standard Windows Defender program is recommended and no other av solution is required.

Contents

Downloading and Installing Symantec EndPoint Protection

This software is available to Gustavus students, faculty and staff on the GReg Download Page. The software will be available only through the 2013-2014 academic year. Before installing Symantec, please be sure to verify that all other anti-virus software is completely removed from your system, Endpoint Protection will not function properly if other anti-virus software is present.

  1. Visit the GReg Download Page.
  2. Download the Symantec EndPoint Protection appropriate for your version of Windows. For help determining this, please see How do I tell if I have 64 bit or 32 bit Windows?.
  3. Double-click the installer.
  4. Restart your computer at the end of the installation.
  5. If you are installing Symantec as a requirement for network registration, after the installation visit the Gustavus Registration Pages.

Weekly scans

By default, Symantec Endpoint Protection will scan your hard drive every week to eliminate any viruses that may not have been caught by the Proactive Threat Protection built into the program. This feature can not be disabled on the Gustavus Network, but the scan can be stopped. Stopping the virus scan every week is not recommended and may lead to further problems in the future.

Institutional users who would like to adjust their scanning times, frequency or other features, can run the Remove Required Scan Registry File.

Update virus definitions

Normally, Endpoint Protection will automatically download and install its own virus definitions when new ones are available. If you would like to manually download new definitions read on.

To update virus definitions in Endpoint Protection simply open the program by clicking the yellow shield in the taskbar (by the clock). Then click LiveUpdate on the left of the window shown below.


Endpointprotection.jpg

Troubleshooting

Installing

F driver error

  • Click Start >> Run
  • Enter regedit
  • Click OK
  • Locate the following registry key
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
    • On the right pane, locate any items that start with f:\. Change these registry keys to point to valid folder locations.
  • Run Installer again.

"Symantec EndPoint Protection has detected that there are pending system changes that require a reboot"

Automatic registry edit
  • Download removePending.reg
  • Run removePending.reg on your computer by double clicking on the file.
  • Hit yes if you get a prompt
  • Run the GACAntivirus installer again
Manual edit
  • Click Start >> Run
  • Enter regedit
  • Click OK
  • Locate the following registry key and rename it to PendingFileRenameOperations2
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\SessionManager\PendingFileRenameOperations
  • Run the installer again

Contact us

Please contact the Technology Helpline at 507-933-6111, stop by the Technology Services department in Olin Hall or complete our contact form.