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Fusion Totals
== Support Suite/Fusion Totals ==

181 bytes (26 words) - 12:57, 8 July 2020
Kayako Fusion
[http://www.kayako.com/ Kayako] Fusion is a web-based ticket tracking solution the Technology Helpline and various ...y Services and Technology Helpline employees can access and interface with Fusion.

3 KB (401 words) - 16:03, 26 January 2018
Fusion for Technology Helpline Employees
[http://www.kayako.com/ Kayako] Fusion is a web-based ticket tracking solution the Technology Helpline and various Both clients and Technology Helpline employees can access and interface with Fusion. For client access, please see [[Kayako_Fusion]].

4 KB (633 words) - 12:37, 17 December 2021

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Employee - New - Mac
...domain password via the tools page. Note the reset domain password in the fusion ticket. Also, enable DUO bypass so that the user doesn't receive a DUO pro

5 KB (767 words) - 14:48, 20 December 2022
Summer Staff: Daily Duties
===Fusion=== ...in the database and update it frequently. If you are unsure of how to use Fusion, please talk to any one of the User Services staff.

1 KB (236 words) - 13:51, 17 May 2021
Summer: Dutyperson Duties
* Periodically check the Fusion database for new tickets and assign accordingly

1 KB (184 words) - 12:29, 13 May 2020
Run the morning meeting
* Log-in to Fusion and open all of the tickets that are unassigned.

716 bytes (121 words) - 15:04, 13 May 2020
Restricted:HelpMe
Restricted:Helpline Phone Information
Restricted:Front Desk Support
Restricted:Attendance Policy
Restricted:Paper Ordering for Labs
Helpline Database
...to keep track of technology support needs. Currently we are using [[Kayako Fusion]].

597 bytes (82 words) - 10:33, 28 February 2012
Restricted:Duo TF - Device Replacement for GTS Staff
Restricted:Complete Guide to Imaging and Cascading Machines/Windows
Support Suite
#REDIRECT [[Kayako Fusion]]

27 bytes (3 words) - 14:44, 30 November 2012
Loaner iPad
Enter a ticket in Fusion, or update the existing one with the following information: ...son know so that they can add the information to the calendar and send the Fusion Macro for the reservation.

1 KB (244 words) - 16:01, 6 December 2017
Lab, Multimedia, or Kiosk - Mac
...Dan Z. a list of the serial numbers of the Macs being imaged via email or fusion ticket.

6 KB (983 words) - 15:34, 13 June 2017
Restricted:Loaner Laptop - For Helpers
Making an Appointment with Full Time Staff
; '''Ticket Creation in Fusion''' : Make sure there is complete information in Fusion. Including a detailed description of the issue, contact information for th

2 KB (297 words) - 13:10, 29 April 2020
Cold Call
==Fusion==

1 KB (227 words) - 12:33, 9 March 2017
Restricted:What's New?
Restricted:GTS SOS/Bomgar - Using the Bomgar Representative Console