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helpline@gustavus.edu
507-933-6111
Olin Hall
HOURS
Monday
8 AM to 4:30 PM
Tuesday
8 AM to 4:30 PM
Wednesday
8 AM to 4:30 PM
Thursday
8 AM to 4:30 PM
Friday
8 AM to 4:30 PM
Saturday
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Systems' Status
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Colleague Updates and related systems
Sun 10/5/25 8:00 AM
During this time Colleague UI, MyGustavus, Self-Service and Informer reports will be unavailable to users.
Colleague and related systems outage
Thu 9/4/25 2:30 PM
We have investigated this issue and will be conducting maintenance to remediate it.
Google 2SV push and Android
Mon 1/27/25 7:15 AM
We are investigating an issue with Google 2SV push notifications not appearing on Android mobile devices.
Google 2SV iPhone prompt errors
Mon 5/27/24 8:00 AM
Some iPhone users are experiencing an error when accepting a two factor authentication prompt. The error on the iPhone says “Something went wrong. Try again later.” This error is occurring ...
Print server updates
Wed 3/20/24 7:00 AM
We will be updating the Gustavus printing servers during our regular maintenance window. Printing will be unavailable during this time.
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What is GusTV?
Standard Student Printing
Classroom Instructions for iProjection Wireless Projection
Student Account Creation and Activation
U-Drive Network Storage Overview
macOS Workstation Replacement Options
Electronics Recycling Program
Samsung Interactive Classroom Touchscreen Display Overview
How to view, disable, and remove browser extensions - Chrome
How to Request a Student Loaner Laptop?
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Latest from Technology Services
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macOS Updates and Security
Mon 4/7/25 10:18 AM
macOS Update Tool Gustavus Technology Services has a new tool to help facilitate macOS updates on your Apple laptop. Now, instead of being prompted by Apple with small notifications in the corner, you will be notified front and center when it is time to update your Mac. This updater tool downloads the appropriate updates in […]
macOS Sequoia Update
Mon 9/16/24 9:30 AM
Today, September 16th, 2024, Apple released macOS 15 (Sequoia). At this time, however, we will be restricting the update until our department has had sufficient time to test, troubleshoot, and ensure compatibility with our standard configurations. Thank you for your patience and understanding! Please email the Helpline if you have any questions or concerns regarding […]
GTS Annual User Satisfaction Survey Available
Wed 7/24/24 9:11 AM
The 2024 GTS Annual User Satisfaction Survey (GAUSS) is now available online. A big “thank you” to all 127 respondents. Your feedback continues to provide motivation and insight for continual improvement! View the Results
Technology Purchasing Update
Tue 5/14/24 9:52 AM
Starting June 1, 2024, a new College-wide policy governing technology purchases will take effect. This policy covers all technology hardware, software, and subscription services purchased with institutional funds, including, but not limited to, operating budgets, annual gift funds, and endowment funds. The purpose of this policy is to establish a centralized technology procurement process within […]
Important Adobe Updates
Fri 5/3/24 10:17 AM
Updated Adobe Creative Cloud offerings starting June 1, 2024 Due to continued price increases and licensing restrictions, GTS will no longer be able to offer Adobe Creative Cloud to Gustavus employees via our employee Virtual Lab environment starting on June 1, 2024. Employees who have been accessing the Creative Cloud tools via the virtual lab […]
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