Residence hall printers

Contents

Installing residence-hall lab printers on a Windows PC

Windows Vista/7/8

  • Click Start to open the start menu or start screen.
  • In the search box or on Windows 8 just start typing on the start screen to bring up the search box, Enter \\printers.gustie.gac.edu.

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  • Now a list of printers will show up. Just double click the printer you want to install then wait for it to install.


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Windows XP

  • Click Start >> Run.

Printingxp.jpg

  • In the run box, Enter \\printers.gustie.gac.edu.
  • Click OK.

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  • Now a list of printers will show up. Just double click the printer you want to install then wait for it to install.

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Troubleshooting

Error installing printer

  1. Download and run the Gustavus Printers reset tool

Error code: 0x80070035

Problem: After I type in \\printers.gustie.gac.edu and press enter, I receive the following message Error message "Windows cannot access //xxxxxxx error code: 0x80070035 the network path not found"

  1. If you are able to browse the web fine and this is Windows 7, This is most likely caused by an issue known to Microsoft. Please install the hotfix below to prevent it in the future:
    1. http://support.microsoft.com/kb/980486/
  2. We also need to remove all the Microsoft 6to4 adapters that have been installed already. This can be done manually or using devcon.
    1. Manually
      1. Start Menu->Right Click on Computer->Click Manage
      2. Open the Device Manager
      3. Select View->Show Hidden Devices
      4. Under Network Adapters, uninstall all the network adapters that say "Microsoft 6to4 Adapter"
    2. Download Devcon x32 or x64 depending on your machine type:
      1. Run devcon.exe in a command prompt as administrator
        1. devcon remove @ROOT\*6TO4MP\*
  3. Reboot your computer

Black Pages when printing from Chrome PDF Viewer

Problem: When printing from the latest version of Chrome's PDF viewer, your print jobs are all black.

This is a known bug in the latest version of Chrome.

Solution 1: Save the document to your computer and web print option to print the docoment. The web print option is available on https://print.gac.edu

Solution 2: Save the document to your computer and use Acrobat Reader to print the PDF or open the PDF in Firefox to print the document.

If this is a Moodle document, please send this to helpline@gustavus.edu with the specific Course and PDF name so we can repair the PDF.

Installing Gustavus printers on a Macintosh

Mac OS X 10.5.8 and older

To begin open System Preferences and navigate to the Print and Scan or Print and Fax preference pane and click to open it.

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Next click the Plus sign in the bottom left portion of the preference pane to add a new printer.

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Now control + click or right click on the grey area in the icon bar and click customize.

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Click and drag the Advanced icon to the grey area in the icon bar.

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Now click the newly added Advanced icon. It will begin to autosearch for printers. Be patient. When done auto searching change the Type: dropdown menu to Windows or Windows Printer via spoolss

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Then type in the following: smb://gustavus:adolphus@printers.gustie.gac.edu/Olin124Printer You can replace Olin124Printer with any printer queue in Papercut. Some of the printer queues are listed in the following wiki article:

List of printers in academic buildings

Change the name to something descriptive such as Olin 124 Printer Location is optional though in some cases it can be handy. Select the driver by clicking on the Use: dropdown menu.

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In the driver selection window you can type the model or series of printer to filter the drivers.

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To complete the install click Add and select driver options. Almost all printers here have a duplex unit and at least 2 trays.

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Don't forget to print a test page!


Mac OS X 10.6.8 and later

Click the following link to download the Gustavus printer installer. Macintosh Printer Installer

Once the file is downloaded, double click on it. Then locate the file on your desktop and double-click on it.

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Then double click on the GACPrinters application to open the installer.

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Once the GACPrinters application is opened you will be presented with a window that looks like the image below. The area circled in red is the printer type navigation tab.

Gacprinterswindow.png

To install a printer simply click on the printer you'd like to install. If the printer is installed correctly the button should "ghost" out. The image below shows NoreliusLabPrinter successfully installed and "ghosted" out.

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If you get an error, it's most likely because you don't have the latest printer drivers. The error window looks like the image below. If you receive this error you will be asked to be taken to either Apple's or HP's print driver page. From the driver page download and install the driver, then try re-open GACPrinters and try installing the printer again.

Errorwindow.png

Checking printers and setting the default

Now you can verify that your printers installed and set a default. From the Apple menu, select System Preferences and then click on the Print and Fax button. The following window will appear.

MacPrinter8.png

If you want to set a default printer, simply click by Default Printer and select the printer you want to use. Once you've done this, you can close out the window and start printing.

MacPrinter9.png

Troubleshooting

Problem: I can't get the installer downloaded. Instead a web page of garbled text is displayed.

Solution: Right-click the download link and choose Save File As or Save Linked File As depending on your browser. Save the downloaded file someplace accessible on your computer like the Desktop and proceed with the instructions. This may mean your browser is not properly installed. This is most common with Mozilla Firefox. For more information about installing Mac OS X software refer to http://guides.macrumors.com/Installing_Applications_in_Mac_OS_X

Problem: The installer unexpectedly quits each time I try and run it. I am running Macintosh OS 10.5.x.

Solution: You will have to manually install the printers on your machine. Refer to the 10.5.8 section in the above article. Stop by the Technology Helpline for assistance.

Problem: I receive an error message: "Your system software should be updated to 10.5.8 or higher to properly utilize the new printers. Navigate to the Apple Menu / Software Update and follow the directions to update your software."

Solution: In order to properly utilize the printers at Gustavus, you should ensure your operating system is up to date. You can check what version of the operating system you have by navigating to the Apple Menu / About This Mac. You should see Version 10.x.x. For version 10.6.x navigate to the Apple Menu / Software Update to download all the free updates. For a version prior to 10.6.8 you will need to contact the Technology Helpline at x6111 for alternative printing methods.

Problem: The printer I want to install is "ghosted" out.

Solution: Quit GACPrinters and relaunch GACPrinters.

Problem: "GACPrinters" can't be opened because it is from an unidentified developer.

This error indicates you have OSX 10.8 and your security settings need to be temporarily modified. Please go to System Preferences, Security and Privacy, General tab. Allow software to be installed from anywhere. After installing the printer, please move back to Mac App Store and identified developers.