Printing FAQ

This article has frequently asked questions and troubleshooting information for print accounting at Gustavus Adolphus College.

Contents

FAQ

Will Gustavus Technology Services automatically deduct $30 dollars from my student account at the beginning of each year?

Answer: At the beginning of each year students are given $30 dollars. This can be verified by logging into print.gac.edu and looking at your account balance. The initial $30 dollars is the equivalent of 600 printing units and is not charged to the students. If you run out of your funds you can add more to your account. See Adding funds to your account (students only) for more information.

Why is my student balance decreasing as I print?

Answer: This is the way the print accounting system is designed at Gustavus. Each document you print will deduct funds from your print balance. To add funds to your print balance see Adding funds to your account (students only) for more information.

On the lab computers I see two printers: Marty and Joker. Which one should I print to?

Answer: Actually Marty and Joker are not printers, but are print servers that pass print jobs to the printers on campus. Marty and Joker are listed for each installed printer on each machine Printing to either of these will print to the same printer. If one of them is unable to print your document successfully try the other one.

Troubleshooting

I tried to print multiple pages of my document on one sheet of paper, but got charged for all pages.

Answer: This typically happens when a software manufacturer has it's own set of printing options and doesn't use the traditional Macintosh or Windows print settings. This means the settings on the computer you are printing from may have to be changed in a place other than where you might normally do so. Below is a list of software packages that we know have their own set of print options that will need to be changed to successfully print multiple pages on a sheet of paper. You will also find instructions on how to change these by clicking on each software package. If you are aware of any other software applications that this is a problem for, please feel free to email helpline@gustavus.edu so we may add it to this list.

I released my print job, but nothing came out.

Answer: This usually has a few possible causes. Click on the links below for more information on each possible cause.

Printing Duplex

Answer: A duplex discount will be given for printing on both sides of one sheet of paper. The discount will be 1 cent off the second side. For example a 2 page document printed on piece of paper will be 9 cents (5 + 4 cents) instead of 10 cents.

For reference the following is from the official print policy adopted by the President's Cabinet, located on our printing WIKI.

'Students are given 600 "printing units" per academic year at no charge on all college-owned printers. One printing unit is defined as one side of an 8.5" x 11" page on a black and white printer. A single side of an 8.5" x 11" page printed on a color printer counts as 4 units."