Employee New Computer

Current OS

We are currently deploying Windows 10 x64 on Windows laptops and desktop computers. We are deploying OSX 10.13 (High Sierra) on Apple laptops and desktops for faculty and staff.

Who do I call for help?

Technology support is provided to all members of the Gustavus community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student employees led by full-time User Services staff. Helpline employees are trained and dedicated to serving the hardware, software, and networking needs of the campus community. Please contact us with your technology questions or concerns.

Frequently Used Applications


For a full list of software used, please see Software.

Backup

Gustavus uses CrashPlan for it's back up solution for all current employees. Code42 CrashPlan (formally CrashPlan PROe) is a cloud based backup software that is available to all current active Gustavus Employees. It can be used to backup up to 5 college owned devices per employee.

For more information on CrashPlan, please see:CrashPlan.

Every effort will be made to set up the initial back up on your computer, please note - it is the user's responsibility to make sure your data is being backed up. If you have any questions regarding your backup please contact the Technology Helpline at 507-933-6111.

Encryption

Newly delivered computers (after July 2016) will have hard drive encryption enabled on them. This means that if your laptop is stolen or lost, the only users that will have access to the data on your computer is you or GTS.

Programs

You may need to re-install specialized and unique software that is not part of our standard software set.

Windows users can check Software Center for available programs.

Macintosh users can check Managed Software Update for available programs.

Frequently Used Gustavus Websites

Good Computing Habits

Passwords

Make all accounts on your computer are password protected. Make them complicated by mixing letters, numbers, and symbols. Please see http://gustavus.edu/gts/Password

Backing Up Data

Please be aware of the backup that we have setup on your office computer, if you experience any problems or see any errors, please contact the Technology Helpline (507-933-6111 or helpline@gustavus.edu).

Beware of Phishing

Phishing is attempting to gain personal or financial information about a user by masquerading as a trustworthy source. Gustavus users have experienced many types of Phishing, including some sent through email. Please note that Gustavus will never ask you via email, phone or any other type of communication to verify your password.

SPAM

Spam is unsolicited e-mail. It is often commercial in nature and may contain viruses or other malware. Gustavus offers server-side spam control through a program called SpamAssassin. The spam filtering settings page offers a web-based interface to configure these settings for your e-mail account.

Attachments

Don’t open attachments without knowing what the file is, even from people who you know.

Information for New Employees

Welcome!

Gustavus Technology Services (GTS) would like to welcome you to Gustavus!

Please See

Technology Information for New Gusties

New Computer

Generally new employees are issued a new computer setup specifically for you. New employee's supervisors request technology equipment for the new employees. Please let them know your preference for operating system (Macintosh or Windows). Occasionally a department will request files to be transferred to the computer from a previous user to help with work history.

Information for Current Employees

Data

Your computer’s hard drive has been backed up and will be stored on our secure backup server for two months. We have also physically removed your old hard drive, and will keep it for two months. Your data has been migrated to your new machine. Please notify us within two months if you are missing data. All hard drives are securely erased after two months.

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