Duo TF - Device Replacement for End Users

If you are a Duo Two Factor Authentication user and you have replaced your smart phone, and you use it as one of your authentication methods, these directions will help you get Duo working on your new device.

DUO Two Factor Quick Links

If You Can Authenticate

If you are a Duo Two Factor user, and you have a new phone and any one of the following is true:

  • you still have the old phone and it works
  • your new phone has the same number as the old phone and you can receive calls on it
  • you have Duo configured to call an alternate phone number, and you have access to that phone
  • you have access to bypass codes

you can add the new device yourself.

You can add the new device by modifying your settings in Duo. There are two options for accessing your settings and adding your new device:

  • Visit the Gustavus DUO Management portal. Log in and authenticate with the method you have available (from the above list). If you have a new phone, but not the old phone, but the same number, please click enter passcode, and have Duo text you codes to use to aid in setting up the new phone with Duo. Authenticate again to make changes, and then click Add another device. Follow the prompts. For step by step directions for adding a device, please see Duo Enrollment.
  • Log out and back into the Gustavus website. Then click My settings & Devices on the choose an authentication method window. Authenticate with the method you have available (from the above list) and then click Add another device. Follow the prompts. For step by step directions for adding a device, please see Duo Enrollment.

If You Cannot Authenticate

If you are a Duo Two Factor user, and you don't have access to your authentication method because:

  • you do not have your old smartphone, or it doesn't work
  • you got a new phone, and it does not have the same number as the old phone

And

  • you do not have an alternate authentication method (Land Line/Office Phone, FOB)

you will need to contact the Technology Helpline (507-933-6111) and ask to speak with a full time employee.

Troubleshooting

When typing in my phone number during the "Add Device" process, it won't let me verify my phone number.

Please log out and restart the "Add Device" process.

See also

GTS Staff

Please see: Device Replacement for GTS Staff.