CrashPlan

Code42 CrashPlan (formally CrashPlan PROe) is a cloud based backup software that is available to all current active Gustavus Employees. It can be used to backup up to 5 college owned devices per employee.

After encrypting the data using AES, Code42 CrashPlan backs up the data to the cloud anytime an internet connection is available.

Code42 CrashPlan benefits:

Unlimited Cloud Backup storage
Keep files as long as backup is selected
Encryption keys are stored locally and not in the cloud
End to end encryption
Access backup files anywhere using the website
Continuous always on backup
Media:CrashPlan_Overview_Benefits.pdf

Installation - Employee Workstation

The Code42 CrashPlan desktop client must be installed to start your backup. By default, your entire system drive will be backed up except for the Exclusions below and any files manually excluded by you.

Note: Code42 CrashPlan access is only available to current active employees. All newly imaged and upgraded machines will have CrashPlan enabled.

Windows

Click the start menu/screen button and start typing Gustavus Application Catalog. Open it by clicking on Gustavus Application Catalog
1. If the Gustavus Application Catalog is not found, from the start menu/screen search Software Center and open it
Select Code42 CrashPlan and click Install
After the install completes, double click the Code42 CrashPlan icon in the notification bar by the clock
Login with your gustavus username and password to make sure the backup is running properly.

Apple OSX

Open up the Managed Software Center application. Use Spotlight and type in Software Center or navigate to the Applications folder and launch Software Center
While in Software Center, find the CrashPlan icon, and click Install. This will install CrashPlan.
Find CrashPlan in your applications folder and open it.
Log in with your Gustavus username and password.

Installation - Student Workstations and Other Machines

The Code42 CrashPlan desktop client must be installed to start your backup. By default, your entire system drive will be backed up except for the Exclusions below and any files manually excluded by you.

Note: Code42 CrashPlan access is only available to current active employees. Each employee may install and use CrashPlan on 5 machines.

CrashPlan must be installed from a web interface for non-employee workstations.

Web Interface

Log in with employee user credentials at https://www.crashplan.com/login.
Click Administration button.
New users will see a Pop-up
- If you see the Pop-up - select Code42-CrashPlan and then the OS you need.
- If you don't see the Pop-up - Select Devices - Add New Device and then the OS you need. .
Download and install the software.
After the install completes, launch the application -
- Windows - double click the Code42 CrashPlan icon in the notification bar by the clock
- Macintosh - from the Applications folder.
Login with your gustavus username and password to make sure the backup is running properly.
Server: clients.us2.crashplan.com

Crashplan and Google Drive sync client

Crashplan by default is unable to backup Google Drive files synced to your computer using the Google Drive client. This is because it does not have access to the files. This can be fixed by changing the permissions on your Google Drive folder:

Windows

Open Computer
Navigate to your user folder (Usually C:\users\username\)
Right click on the Google Drive folder and select Properties
On the Security tab, click Edit
On the Permissions windows, click Add
Type System in the object name box and click OK on all the open Windows

Note: These settings may need to be reapplied anytime your Google Drive client updates. It is also important to note that Google Docs/Sheets etc do not sync to your machine. They are only links and therefore Crashplan can not backup the content.

Restoring Files

From client

Mac OSX

Click on the C in the menu bar
Click on the gear button and click Open Code42 CrashPlan
Login with your Gustavus credentials
Browse the folders
Check the box next to the files you want to download
Click Restore

Windows

On your notification bar next to the clock, double click the CrashPlan icon.
Enter your Gustavus credentials
Click on Get Files to the right of your computer name.
Choose the date and time of the desired restore point.
Navigate to the folder and files that would like to restore.
Click the checkbox next to the file(s)/folder(s) and click restore.

From a different computer

Log into https://www.crashplan.com/login
Enter your Gustavus email address and credentials
Dismiss the message about installing CrashPlan
Click on devices on the left
Choose your computer
Click the Restore button on the right hand side (a circular arrow)
Choose file(s) and click restore

Detailed Video Instructions

Data can be restored using the desktop client and website. The following page from Code42 describes the process of restoring files.

RESTORING FILES FROM THE CRASHPLAN APP

User Guide

Control data usage for a metered internet connection

Crashplan will attempt to backup anytime it has an internet connection. There are times when this is not appropriate such as when the device is connected to a metered connection such as a wireless hotspot. Please follow the directions below to disable Crashplan on a metered connection.

Windows

Launch the CrashPlan App from the Start Screen or the notification area
Log in
Select Tools->Options
Select the Network tab
Under Wireless network exclusions, select change
Select your metered connection from the list.

Note: You must be near metered connection for it to be available in the list. If your metered connection is not available, please type in the name.

Mac OS

Click the CrashPlan icon in the menu bar, click the Gear icon.
Click Preferences
Log in
Select Network
Under Wireless network exclusions, select change
Select Network you would like to exclude.

Windows metered connection

We also recommend enabling the Windows metered connection following the directions below. This will cause:

Windows Update will only download priority updates
Apps downloading from the Windows Store might be paused
Start screen tiles might stop updating
Offline files might not sync automatically

Windows 10

From the Start Screen open Settings
Select Network & Internet
Select Wifi
Select Advanced options
Select Set as metered connection

Windows 8.1

On the notification bar next to the clock, select the wireless network icon
From the list that pops up, right click your wireless connection and select Set as metered connection

Directory and File Exclusions

By default, Gustavus Technology Services Code42 CrashPlan service will backup the entire system drive (c: or /) to the Code42 CrashPlan cloud excluding certain file types and directories. These exclusions include but are not limited to virtual machine files, temp files, operating system files, log files, application folders and certain file types.

Global Exclusions

.*/(?:42|\d{8,}).*/(?:cp|~).*
(?i).*/CrashPlan.*/(?:cache|log|conf|manifest|upgrade)/.*
.*\.part
.*/iPhoto Library/iPod Photo Cache/.*
.*\.cprestoretmp.*
.*/Music/Subscription/.*
(?i).*/Google/Chrome/.*cache.*
(?i).*/Mozilla/Firefox/.*cache.*
.*/Google/Chrome/Safe Browsing.*
.*/Google/Chrome/User Data/Safe Browsing.*
win:(?i).*\$RECYCLE\.BIN/.*
win:.*/System Volume Information/.*
win:.*/RECYCLER/.*
win:.*/I386.*
win:.*/pagefile.sys
win:.*/MSOCache.*
win:.*UsrClass\.dat\.LOG.*
win:.*UsrClass\.dat
win:.*/Temporary Internet Files/.*
win:(?i).*/ntuser.dat.*
win:.*/Local Settings/Temp.*
win:.*/AppData/Local/Temp.*
win:.*/AppData/Temp.*
win:.*/Windows/Temp.*
win:(?i).*/Microsoft.*/Windows/.*\.log
win:.*/Microsoft.*/Windows/Cookies.*
win:.*/Microsoft.*/RecoveryStore.*
win:(?i).:/Config\.Msi.*
win:(?i).*\.rbf
win:.*/Windows/Installer.*
win:.*/Application Data/Application Data.*
win:(?i).*/Microsoft.*/Windows/.*\.edb
win:.*\.tmp
win:.*\.tmp/.*
win:.*/swapfile.sys
win:(?i).*\Q/_SMSTaskSequence\E($|/.*)
mac:/dev/.*
mac:.*\.Trash.*
mac:/\.vol/.*
mac:/mach.sym
mac:/mach_kernel
mac:.*\.hotfiles\.btree.*
mac:.*/Trash/.*
mac:.*/Network Trash Folder/.*
mac:.*/VM Storage
mac:.*\.fseventsd.*
mac:.*/Library/Caches/.*
mac:.*\.Spotlight-.*/.*
mac:/Network/.*
mac:/tmp/.*
mac:/cores/.*
mac:/afs/.*
mac:/automount/.*
mac:/private/Network/.*
mac:/private/tmp/.*
mac:/private/var/tmp/.*
mac:/private/var/folders/.*
mac:/private/var/run/.*
mac:/private/var/spool/postfix/.*
mac:/private/var/vm/.*
mac:/Previous Systems.*
mac:.*/lost\+found/.*
mac:.*/Microsoft User Data/Entourage Temp/.*
mac:.*/iP.* Software Updates/.*
mac:.*/Library/Application Support/SyncServices/.*
mac:.*/Library/Logs/.*
mac:.*/Library/Mail/Envelope Index
mac:.*/Library/Mail/AvailableFeeds/.*
mac:.*/Library/Mirrors/.*
mac:.*/Library/PubSub/Database/.*
mac:.*/Library/PubSub/Downloads/.*
mac:.*/Library/PubSub/Feeds/.*
mac:.*/Library/Safari/Icons.db
mac:.*/Library/Safari/WebpageIcons.db
mac:.*/Library/Safari/HistoryIndex.sk
mac:.*/Library/Calendars/Calendar Cache
mac:.*/Code42/Code 42 Service.app/*
mac:.*/Code42/SharePlan Helper.app/*
mac:.*/Code42/SharePlanMenuItem.app/*
mac:.*/iTunes/Album Artwork/Cache/.*
mac:.*/iPhoto Library/iPod Photo Cache.*
mac:(?i).*/backups.backupdb/.*
mac:/Desktop DB
mac:/Desktop DF
mac:/Network/Servers.*
mac:/Users/Shared/SC Info.*
mac:/net/.*
mac:/private/var/automount/.*
mac:/private/var/db/dhcpclient/.*
mac:/private/var/db/fseventsd/.*
mac:/System/Library/Extensions/Caches/.*
mac:.*Mobile.*Backups/.*
mac:.*/Library/Saved Application State/.*
linux:/sys/.*
linux:/dev/.*
linux:/proc/.*
linux:/tmp/.*
linux:.*/lost\+found/.*
linux:/selinux/.*
solaris:/sys/.*
solaris:/dev/.*
solaris:/proc/.*
solaris:/tmp/.*
solaris:.*/lost\+found/.*

Cloud Backup Exclusions

.*\.bkf
.*\.hdd
.*\.hds
.*\.nvram
.*\.pvm
.*\.pvs
.*\.sparsebundle
.*\.sparseimage
.*\.tib
.*\.vdi
.*\.vfd
.*\.vmc
.*\.vmdk
.*\.vmem
.*\.vmsd
.*\.vmsn
.*\.vmss
.*\.vmtm
.*\.vmwarevm
.*\.vmx
.*\.vmxf
.*\.vsv
.*\.vud
.*\.xva
.*/(cookies|permissions).sqllite(-.{3})?
(?i).*\.lock
(?i).*\.lockfile
(?i).*\.tmp
(?i).*\.temp
win:(?i).*/Google/Chrome/User Data/Default/Cookies(-journal)?
win:(?i).*/Safari/Library/Caches/.*
win:(?i).*/Users/.*/AppData/Temp/.*
win:(?i).*/Users/.*/AppData/Local/Temp/.*
win:(?i).*/WINDOWS/.*
win:(?i).*\ntuser.dat
win:(?i).*/WINDOWS DEFENDER/.*
win:(?i).*\$RECYCLE\.BIN/.*
win:(?i).*/System Volume Information/.*
win:(?i).*/Temporary Internet Files/.*
win:.*hiberfil.sys
win:(?i).*/PERFLOGS/.*
win:(?i).*/PROGRAM FILE.*/.*
win:(?i).*\Q/@dmin\E($|/.*)
win:(?i)/BOOT/.*
win:(?i)/RECOVERY/.*
mac:.*/Application Support/Google/Chrome/Default/Cookies(-journal)?
mac:.*/Library/Cookies/(Cookies.binarycookies|com.apple.appstore.plist)
linux:.*/.config/google-chrome/Default/Cookies(-journal)?
solaris:.*/.config/google-chrome/Default/Cookies(-journal)?

Security

Code42 CrashPlan encrypts all data before leaving the device using AES. It is also encrypted while in transit and at rest in the cloud. All encryption keys are stored locally onsite and not in the cloud. For more information about the encryption used by Crashplan, please view the following PDF.

Media:OV091412_Code42_Trust_Security_Compliance.pdf

Data Retention Policy

The files that are retained in your backup follow certain intervals.

Default Retention Policy

Every 30 minutes - a new version of the file is backed up when it is changed
Every Week (excluding the current day) - a unique version is kept for every 12 hours in the past
Last 90 days (excluding the last week) - a unique file is kept for every week in the past
Last year (excluding the last 90 days) - a unique version is kept for every month in the past

Any files deleted from the source computer - These files are removed after a year.

Troubleshooting

If crashplan backups are failing, try the following:

Have the user launch crashplan and sign in-if it doesn't launch they may need to uninstall/reinstall (If a Mac-check managed software center for available updates)
Reboot the machine and have the user keep the machine on for at least 24 hours-sometimes a user will turn the machine off and interrupt the backup.

Crashplan is crashing before it completes a backup

This will happen when backing up a large amount of data > 1TB or a large number of files. You may need to adjust the amount of memory available to Crashplan:

Adjust Crashplan Memory Allocation

CrashPlan

Contents

Installation - Employee Workstation

Windows

Apple OSX

Installation - Student Workstations and Other Machines

Web Interface

Crashplan and Google Drive sync client

Windows

Restoring Files

From client

Mac OSX

Windows

From a different computer

Detailed Video Instructions

Control data usage for a metered internet connection

Windows

Mac OS

Windows metered connection

Directory and File Exclusions

Global Exclusions

Cloud Backup Exclusions

Security

Data Retention Policy

Default Retention Policy

Troubleshooting

Crashplan is crashing before it completes a backup