Adding a Student Lab Printer

This page includes directions for installing the printers for student use in the Residence Halls, Academic Buildings and the Library.

Printing Quick Links


Faculty and Staff

Windows Installation Directions

  1. Click the Windows Start button and in the Search box enter: \\ and click enter
  2. Enter your credentials to connect to the print server:
    1. Username: gustie\youremailusername
    2. Password: youremailpassword
    3. Click Remember my Credentials
  3. A window will open showing the list of available printers.
  4. Double click the printer (or printers) you want to install and wait for it or them to install. The FollowMeStudentPrinters queue will print to any printer and only requires installing one printer from the list.

Follow Me Printer

The Follow Me printer is designed to print to any printer. To install just select the FollowMeStudentPrinters from the list of printers. You will be asked which printer to send the job to when you release it using

Windows Troubleshooting

Error Access Denied

This issue can happen when your computer is not authenticating with the print server properly. This issue can be fixed by adding your gustavus account to Credential Manager.

  1. Click Start-> On the start screen start typing Credential Manager and select this from the list of results to open it
  2. In Credential Manager, select Windows Credentials
  3. Click Add a Windows Credentials
  4. In network address enter: \\
    1. username: gustie\yourgustavusemailusername (without
    2. password: enter your gustavus email password
  5. Reboot your computer
  6. Please see using the print accounting system for directions on printing.

Error installing printer

  1. Download and run the Gustavus Printers reset tool

Error code: 0x80070035

Problem: After I type in \\ and press enter, I receive the following message Error message "Windows cannot access //xxxxxxx error code: 0x80070035 the network path not found"

  1. If you are able to browse the web fine and this is Windows 7, This is most likely caused by an issue known to Microsoft. Please install the hotfix below to prevent it in the future:
  2. We also need to remove all the Microsoft 6to4 adapters that have been installed already. This can be done manually or using devcon.
    1. Manually
      1. Start Menu->Right Click on Computer->Click Manage
      2. Open the Device Manager
      3. Select View->Show Hidden Devices
      4. Under Network Adapters, uninstall all the network adapters that say "Microsoft 6to4 Adapter"
    2. Download Devcon x32 or x64 depending on your machine type:
      1. Run devcon.exe in a command prompt as administrator
        1. devcon remove @ROOT\*6TO4MP\*
  3. Reboot your computer

Black Pages when printing from Chrome PDF Viewer

Problem: When printing from the latest version of Chrome's PDF viewer, your print jobs are all black.

This is a known bug in the latest version of Chrome.

Solution 1: Save the document to your computer and web print option to print the document. The web print option is available on

Solution 2: Save the document to your computer and use Acrobat Reader to print the PDF or open the PDF in Firefox to print the document.

If this is a Moodle document, please send this to with the specific Course and PDF name so we can repair the PDF.

Macintosh Printer Installation

Users with Macintosh computers should use the Web Print system. Users that need advanced print options not available in web print should print from their residence hall's lab computer to the residence hall printer.

Checking printers and setting the default

Now you can verify that your printers installed and set a default. From the Apple menu, select System Preferences and then click on the Printers and Scanners button. The following window will appear.


If you want to set a default printer, simply click by Default Printer and select the printer you want to use. Once you've done this, you can close out the window and start printing.

Please see Using the print accounting system for students to print and release jobs.

Troubleshooting Apple Macintosh Printer Installation

Problem: Held for Authentication when printing

If you enter the wrong authentication details, MacOS devices do not show any warning message; your job will just not print. If your job doesn’t print, check the Print Queue dialog. If the print job is there and has the message Held for authentication, click the retry icon; then re-enter your Gustavus email username and password to authenticate.