Investigative Interviewing
By Julie Severson
Let’s be honest - how often have you been dying to get information out of someone? You’ve racked your brains and just haven’t been able to successfully uncover the scandals you’ve been longing for. We are constantly on the prowl for tidbits about others lives, whether it be uncovering the latest gossip about the cute guy or girl in class or wondering why our roommate has been so secretive lately. To aid in this difficult feat, Charles Yeschke’s book “The Art of Investigative Interviewing” can help. Although specifically written for those who need objective interviewing skills on the job, such as police and detectives, many tips he offers can be related to every day life. These guidelines may especially come in handy one day for those interested in any type of criminal justice work. According to Yeschke, interviewers who use the interviewing tactics he discusses are “less harsh, less vulnerable to criticism, more cognitive, more subjective, and more intuitive than [those] who use coercive tactics (xvii).” Not to mention, forcing information out of someone can be quite unpleasant for both parties, as well as illegal in the professional realm.
Although the following techniques are written specifically for formal interviews, they may all be generally applied to daily conversation and attempts to sneakily gather information from friends. To begin with, first impressions are made within the first 10-45 seconds of meeting someone, and are extremely important. Even if you are secretly questioning your friend, you must be aware of your mannerisms towards them. If you have hopes of obtaining any information, appearing calm, cool, collected, friendly, and compassionate is crucial. Once you have engaged in a conversation with a friend or interview with a stranger, body language is an important part of active listening. Your posture, movement, gestures, facial expressions and eye contact all play a part in how comfortable a person will feel with you, and subsequently, how much they will be willing to reveal. Eye contact is extremely important in establishing good rapport, as is overall creating an environment that is comfortable for the other person. Note how the individual reacts to certain gestures. For instance, a simple touch of the arm may be encouraging to one, but offensive to another. Carefully observing their behavior will help you adjust accordingly. It is also important to note that silence, used wisely, can be an important tool in a conversation. Silence between questions may bring out a “meaningful tension” when the interviewee least expects it and/or encourage further disclosure of information.
Hidden persuaders are certain tactics that can be quietly incorporated into an interview and have a huge impact on the level of trust the interviewee will have towards the interviewer. In the attempt to solicit information from someone, consider the following techniques:
The Hidden Persuaders
~build and maintain rapport
~use a positive attitude
~apply flexible methods
~cover suspiciousness
~use creative imagination
~exhibit human warmth, sensitivity, empathy, respect, and genuineness
~use nonjudgmental acceptance
~listen actively and attentively
~be patient
~cover personal values
~maintain a positive, neutral stance
~control personal anger avoid antagonizing interviewees
~avoid coercive behavior
~keep questions simple, and avoid ambiguously worded questions
~dare to ask tough questions
~assume more information is available (p. 118)
Although there is no foolproof way to ensure receiving the information you would like to uncover, the techniques mentioned and listed above offer a brief and simple way to get started.
Now that you’ve got the skills needed, go ahead and practice your ethical interviewing on your friends! See if it helps you discover the juicy gossip they just haven’t disclosed. These techniques will also help you be more effective with establishing rapport and good communication in general, and can be applied to a variety of situations. When you become the next Sherlock Holmes, just make sure to give a little credit to the Gustavus psych department for presenting you with this priceless information (
Source:
The Art of Investigative Interviewing by Charles Yeschke